Returns & Exchanges
-MSE Brand imaging supplies are warranted to be free from defects in both materials and workmanship from the date of manufacture for a period of three years.
-CIG Brand imaging supplies are warranted to be free from defects in both materials and workmanship from the date of manufacture for a period of 2 years.
-Parts are warranted to be free from defects in both materials and workmanship from the date of manufacture for a period of on year.
Any sign of tampering with product will void this warranty
*Please note that estimated print yields are not a guarantee of minimum life and are not covered under the warranty or return policy, but are provided to assist in supplies planning. Print yield estimates are based on the industry standard of 5% page coverage.
All returns require an Return Merchandise Authorization (RMA) which you may obtain by either emailing or calling Kingdom Copiers & Toners customer service. RMA's are valid for thirty calendar days from date of issue.
Return of Defective Products
I f you experience a problem with our product that falls within the warranty specifications, contact Kingdom Copiers & Toners for an RMA. Return of the defective product is required and must be clearly marked with an official RMA on the outside of the shipping box, not the actual product packaging. If it is determined that the product failed due to defect within the warranty period, you will have the option of receiving a refund (minus the original shipping charges) or you may request a replacement. If you need a replacement urgently, you can choose to pay for the replacement product (with free shipping) and we will credit the same amount after your return has been deemed defective.
Return of Non-Defective Products
You may return any product within the warranty period for a refund (minus a restocking fee and original shipping charges). The item must be unused and in its original packaging in as-new condition. Contact Kingdom Copiers & Toners customer service for an RMA prior to returning the product.